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Archive for December, 2012

Marina Mandarin Singapore: Singapore’s first hotel to use fully integrated mobile technology | Digital Food Menu Pat ents

Posted by Rahul Dev on December 27, 2012

Article Source: http://techcorpgroup.com/Singapore/marina-mandarin-singapore-singapores-first-hotel-to-use-fully-integrated-mobile-technology-digital-food-menu-patents/

Digital Food Menus

Customer satisfaction and order accuracy are the two main motives of a restaurant. Basically to manage this data, digital menus are introduced for betterment of business and convenience of customers. With the advancements in technology and increase in smartphone and tablet market penetration, Singapore’s hotel Marina Mandarin is thefirst to adapt itself completely to an integrated mobile technology. They have named their system as “One Guest Mobile Solution” as it provides accurate information and display of the food ordered. This is a benefactor to the service staff as well as they can cater the customers pleasure in a more innovative way. The exclusive destination of “One Guest Mobile Solution” is to increase staff productivity for customer satisfaction. The hotel has divided its “One Guest” to three sections a) One Guest Management, b) One Guest Menu, and c) One Guest Administration.

a) One Guest Management – The management only deals with the staff management and does everything only with the iPhones. The order placed by the customers is directly landed into the kitchen. With each table having an iPad, makes it easy for the staff to check the needs of each customer. The iPads on the tables makes it easier for the staff to see the number of vacant tables and updating the status to the waiting customers. Higher customer satisfaction is expected only by staff professionalism and the ease provided to the customers by the management.

b) One Guest Menu – Waiting for the staff to come at the table and then placing orders requires real big time which is reduced by the digital menus. Noting down the order correctly according to the needs of the customers is highly time consuming. IPads have reduced this and so the efficiency of the staff has increased to 33%. Customers also enjoy having food of their choice and the availability of instant feedbacks allows the staff to respond immediately. Traditional comment/feedback cards have to be subjected to each department manually and then the changes were made, but now the response from the management is quick.

c) One Guest Administration – Sales and promotion depend on the administration. The administration also deals with the finalization of the menu. Digital food menus also save paper and capital as efficiency is increased by the developed usage of iPads.

Experts from Singapore Hotel Association comments that innovation have been and will always are encouraged by the hotel industry only to attain satisfactory level for customers. One Guest Mobile Solution was developed in partnership with SPRING, and was supported by SHA (Singapore Hotel Association) and also in collaboration with Singapore Tourism Board. Marina Mandarin started the program on 7thNovember 2012 and the innovativeness was accepted by the customers.

A quick search of the Singapore Patent Office records reveals patent number 139448 titled “ELECTRONIC MENU AND CONCIERGE SYSTEM”, filed by SIX CONTINENTS HOTELS, INC., that mainly discloses an electronic menu and concierge system for the travel and hospitality industry. As per the disclosure, the electronic menu and concierge system is a centralized, Internet-hosted service that is accessible by hotel guests and visitors. Also, the system may provide hotel information, such as hotel events, directions, and local attractions. In addition, food and/or beverages services and merchandise may also be ordered through the system.

The patent was granted on 29/Oct/2010 and is presently in force. It would be interesting to see if there might be any potential patent infringement, which looks unlikely going by the scope of claims of the referenced patent. For example, primary independent claim states:

“Claim 1. A computer system, comprising:

a centralized, Internet-hosted service that is accessible by users of a plurality of travel and hospitality locations, the service including, for each location, providing to the location (1) information specific to the location and (2) information applicable to more than one of the locations .”

Furthermore, dependent claims related to food and beverages are:

“Claim 11. The computer system of claim 1, wherein, for each location, the service provides food and beverages services.

Claim 12. The computer system of claim 11, wherein, for each location, food and beverages services may be ordered as a room service request.”

Although patent looks similar to the integrated mobile technology as introduced in Singapore, there are bound to be stark differences in technical features as the patent claims from a US patent application filed in 2005 while the latest technology introduced utilizes iPads, iPhones and related new generation technology devices and corresponding software.

Visit ourTech Patents Bloghomepage:http://techcorpgroup.com/Singapore/

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Contributors:Prity Khastgirand Rahul Dev

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MasterCard’s ‘Display Card’ Technology, a first for Singapore: Financial Transaction Payments Patents

Posted by Rahul Dev on December 3, 2012

Article Source: http://wp.me/p2Vca6-y1

Recently, in Singapore, MasterCard Worldwide, in collaboration with Standard Chartered Bank Singapore, unveiled Singapore’s first interactive payment card, or security token card, which uses MasterCard’s Display Card technology, announcing the next generation of payment cards.

NagraID Security has manufactured a MasterCard Display Card which is similar in appearance to any other credit card, debit card or an ATM card, but the difference of the two cards are the LCD display and touch sensitive buttons which are meant for one time password (OTP). MasterCard’s Display Card Technology is disclosed by MasterCard in coactions with Standard Chartered Bank, Singapore. In near future, this Display Card could also comprehend features like recent transactions, credit balance, reward points and other useful information as well. Currently, the banks need a separate verification token. From January 2013, all Standard Chartered Banks will make its users a security token used for various transactions. Around the world, all innovative banks in collaboration with Standard Chartered Banks are shifting to Display Cards. Any debit card issued in Singapore will be a Display Card. The first Display Card was launched by MasterCard was in 2010. Display Cards are a combination of already established features on the payment card, with a small display and one or two buttons which are touch sensitive.

Patents behind Next Generation Payment Cards

A quick patent search reveals WIPO Patent Application WO/2012/009248 filed by Mastercard International Incorporated, which relates to systems and computer-based methods for using a one-time password (OTP) to authenticate an identity of a cardholder in a financial transaction.

Another patent (US 8,095,113) filed by First Data Corporation (Greenwood Village, CO) discloses Onetime passwords for smart chip cards. As illustrated in FIG. 13A, the card holder’s name 1330 and an expiration date 1335 are shown on the front surface of the card, while a partial transaction account number 1315 is also provided on the front surface of the card. Digital display 1310 is also shown with a second portion of a transaction account number 1320 and a dynamic card verification value (dCVV) 1325. As described therein, the second portion of a transaction account number 1320 may be a password, and the second portion of a transaction account number 1320 and the dCVV may be calculated by a processor or IC chip. Moreover, the second portion of a transaction account number 1320 and the dCVV 1325 may change at set intervals of time. For example, the second portion of a transaction account number 1320 and the dCVV 1325 may change every four minutes.

The description further provides another example, wherein the transaction card 1305 may include a switch, button or activation area that triggers the processor to provide or recalculate the second portion of a transaction account number 1320 and the dCVV 1325.

Although the ‘113 patent is not directly related to Mastercard’s Next Generation Display card, it still discloses a transaction card with a LCD technology that looks quite similar to Mastercard’s interactive payment card. Also, Mastercard and First Data are previously known to have various business associations with each other.

Additionally, recent patent assignment records at US Patent Office reveal that the ‘113 patent is now assigned to Wells Fargo Bank.

Visit our Tech Patents Blog homepage: http://techcorpgroup.com/Singapore/

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Contributors: Prity Khastgir andRahul Dev

We regularly update ourFacebook pageand share similar stories onTwitter. You can also check out our premium service offerings for Mobile Applications, Social Media & Cyber LawsandPharmaceuticals, Biotechnology, Food & Healthcare
To know more about us, get connected with us on LinkedInor mail us atinfo [at] techcorplegal [dot] com

Patent Licensing: We assist in patent licensing by developing licensing strategies, managing licensing programs, applying required technical expertise for patent evaluation and reverse engineering, negotiating patent licensing terms, thereby bridging the gap between technological innovations and commercial markets.

Patent Marketing: We plan and execute market investigation strategies, analyze patents, conduct patent searches for potential marketability, explore market applications, market analysis, developing commercialization strategy, targeting potential licensees, planning and proposing key contract terms.

Technology Review: We review latest technology products, startups, new Internet products, digital innovations, tech news and aim to provide a quality resource to start-up companies, investors, technology companies and transactions.

Funding & Investments: We make small investments, provide mentoring, consultancy, premier legal and accounting services, access to capital and work with the entrepreneurs to get their venture into the best possible shape for pitching to investors.

Starting a New Business in Singapore | Singapore Business Guide

Tech Corp International Consultants Pte. Ltd.is a Singapore based business consultancy company focusing on at entrepreneurs who are exploring to start a new business by incorporating a company in Singapore. Through a strong network of our business associates in Singapore, we provide a diverse range of services, including, Singapore company incorporation, accounting, tax, immigration and related compliance services. We assist our clients in incorporation of local Singapore companies, Singapore subsidiaries of foreign corporations and registration of Singapore branch offices of overseas companies, statutory administration of companies, accounting and tax filing for companies and individuals, application for work passes and permanent residence for expatriates, application for business licenses, and related corporate services.

International Technology Business & Patent Law Firm in India: Patent Drafting, Patent Searching, Patent Filing in India, PCT National Phase Filings in India: http://www.techcorplegal.com/

Our Business Law Services: Company & Individual Representation, Business Litigation & Corporate Law, Business formation & Review of Business Formation Documents, Cyberlaw, New Media, & Internet/Technology, Entertainment, Sports, & Media, Contract Negotiation, Review, & Drafting, Intellectual Property ("IP"), Real Estate Transactions and Landlord/Tenant Disputes, Employment Law, Securities, Mortgage, Banking & Finance, Mergers & Acquisitions, Legal Malpractice / Ethics Violations / Company Policies / Website Terms & Conditions, Brand Identity & Positioning, Brand and Intellectual Property Licensing and Development, Compliance, Preparation of Business Plans, Business Process, Efficiency Consulting, & Outsourcing, Investment & Strategic Ventures, Project Finance & Management, Competitive Landscape Analysis, Right Time to Incorporate a Legal Entity, Finance, Funding & Venture Capital, Type of Entity: Company vs. Partnership vs. Sole Proprietorship, Right Location (Jurisdiction) to Incorporate a Company, Company Incorporation in India, Partnership, Sole Proprietorship & LLP in India, Setting up Liaison / Representative / Branch/ Project Office in India, Franchising in India, Licensing in India, Retail in India, Things to do Before Quitting a Job and Starting a Business, Selecting a Business Name, Branding & Trademarks, Shareholders & Stock Options, Tax Planning & Management, Employees, Interns, Human Resource (HR) Management & Labor Laws, Joint Ventures, Corporate Restructuring, Mergers & Acquisitions, Commercial Disputes, Litigation & Arbitration, Foreign Direct Investment & Foreign Exchange Regulations in India

Our Patent, Trademark & Legal Services:

Patent Searching: Worldwide Patent Searching, Patentability Search, Invalidation Search, Freedom to Operate/ FTO Search, Infringement Search, State of the Art Search

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Patent Prosecution and Patent Grant Services in India: Patent Prosecution in India, Preparing Response to Office Action

Post Patent Grant Services for Licensing Inventions: Patent Licensing, Licensability AnalysisPatented Technology Commercialization Services for Individuals, SMEs, Companies: Patent / Technology Commercialization, Due Diligence & SWOT Analysis

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